Shipping & Taxes:
Taxes are not included in the description of products. If you are reselling the designs/apparel you must have a reseller’s certificate on file prior to shipping. Tax will be collected as deemed by law. All shipping/handling charges will be paid by customer. All orders are subject to a $5.00 handling fee, shipping charges are determined by shipper. If we ship same day of order fulfillment a $10.00 fee will be added to take packages to shipper.
Prices are subject to change at the discretion of Rhinestone Wear without notice. It is our goal to ship all approved orders within 36 hours of approval depending on order size.
Rush orders are welcome but costly.
 
Quotes and Set-up Fees:
Your custom quotes will be prepared as fast as possible. Quotes are normally at no charge. Set-up fees are charged to pay for the conversion of art to a computer generated set of instructions that is use to make each design. Set-up fees are never refundable and the computer instructions remain the property of Rhinestone Wear. Set-up fees vary and start at $10.00.
 
Art:
Your art can be emailed in jpeg format (bitmap) or faxed. Once received our art department will determine if any other information is necessary. We will need your name, address and other contact information in order to reach you. Your order will not be processed until we have your signature on a proof to insure the accuracy of the translation from art to computer instructions. This process is very easy and does not take long to complete, your signature will ensure you are happy with the design and that we have not made an error in the design. You must also warrant that you have the legal right to use any of the art you send to us and we assume indemnification by your warrant.
 
Payment:
Complete payment for all work and other charges must be made in advance. No work other than a quote will be provided until payment is complete. We accept Master Card, Visa and USPS Money Orders. Any other form of payment must be arranged in advance and will delay shipping times. Approved orders normally ship in 36 hours or less depending on order volume. Call for details and restrictions, we will work with you if you have tight time constraints.
 
Canceling an Order:
If work has begun on an order that has a signature approval, it can not be cancelled. If an approved job has not started then all design fees will be returned, a cancellation fee of $45.00 will be charged and set-up fees will not be refunded.
 
Damages/Returns:
All shipments are packed with the intent that they will arrive in good order. However, we are not shippers, meaning that claims against shipping damage must be addressed with the shipper. No adjustments will be made for shipping damage. All shipments will have shipping insurance included in the shipping price. If you request no insurance shipping, you must have that request in written form on file at our office prior to shipping. You assume all shipping loss and or damage. If a shipment is lost or your feel that the package has not arrived in a timely manner please call so we can track it. No custom work is returnable for any reason. Defective items will not be accepted, shipping denied without a Return Authorization Number issued by Rhinestonewear.com and must be returned by the return date associated with the Return Authorization Number. Stock designs, loose stones, and blank appeal may be returned, however only with a Return Authorization Number and a restocking fee of 25% and all shipping charges. Exchanges have new shipping/ handing charges and other fees applied. This policy may be modified at any time without notice. We want every customer to be completely satisfied; however our intent is not be used or abused.
 
Copyright:
Rhinestone Wear does not sell designs, we sell a license to use our designs in as much you may use them and sell them, however you have no right to copy them, change them or reproduce them.